Know Before You Go

WHAT TO PACK

For maximum comfort we suggest layers of athletic or yoga wear during your day. Evening dining is resort casual. All equestrian activities require long pants and closed toed shoes. Challenge activities require tennis shoes. Some spa services and programming such as Boga Yoga require a swimsuit and other services such as Thai massage require loose comfortable clothing. It is recommended you bring the following items: sunscreen, hat, sunglasses, yoga wear, workout clothing, swimsuit, running and hiking shoes, camera and journal.

*Massachusetts experiences all four seasons so please check current weather conditions prior to arrival to pack accordingly. 

COMPLIMENTARY AIRPORT SHUTTLE

Pick Up Times:

10:30am

12:00pm

2:30pm

4:30pm

6:30pm

Drop Off Times: 

8:00am

10:00am

12:30pm

2:00pm

4:30pm

You must provide your air travel information at least 48 hours prior to arrival in order to utilize the complimentary airport shuttle van.

Upon arrival at the Airport, proceed to the baggage claim area and a Miraval driver will be waiting at the bottom of the escalator with a sign showing your name. If you do not see a Miraval driver, please call the resort operator at (413) 637-1364.

RESORT CREDITS

If your package includes resort credits, you may apply them toward any fee-based experience during your Miraval visit. Resort credits can be used for spa services, private sessions and classes and activities that have fees. These credits cannot be transferred between guests or toward future visits, toward purchases in the restaurant/bar, Boutiques, Spa Retail, online store, or toward tuition fees for Miraval immersions. Book your fee-based experience prior to arrival by calling 800.232.3969 or during your stay with Guest Services.

SCHEDULING ACTIVITIES, PRIVATE SESSIONS & SPA SERVICES

For maximum availability, we recommend that you schedule your activities, private sessions and spa services at least 4-6 weeks in advance of your stay. Our Miraval Advisors are available to answer all of your questions at 800.232.3969 Monday through Friday from 8am to 7pm and Saturday and Sunday from 8am to 5pm. Note: These hours are based on EST time. You may also email your questions to berkshires.experienceplanning@miravalresorts.com. Please note that all experiences are booked by calling/emailing a Miraval Advisor.

*Class sizes are limited due to Covid-19 so please schedule your experiences in advance. 

CANCELLATION, CHANGE & NO-SHOW POLICY
For fee-based activities and spa services, the entire fee will be charged to your bill if you change or cancel within four hours of the start time, unless otherwise noted. If you are a no-show for a reserved spa service, fee-based activity, or private session, the entire fee will be charged to your bill. If you are a no-show for a complimentary activity, a $20 no-show fee applies.

COVID 19 SPA POLICIES
* Staggered treatment times will be used to reduce congestion during peak hours
* The locker rooms, sauna, steam room, and whirlpool are closed
* Guests are required to wear a mask, with the exception of facials and when face down during a body service
* Guests are required to arrive in the spa with robes on
* Guests will be checked in and escorted to relaxation area to wait for therapist
* When service is complete, guest will be escorted out of spa

ARRIVAL & DEPARTURE

Check-in time is 3 pm but guests may arrive on property as early as 11 am. Lunch is included and opens at 11:30 am. Upon check in, you will be given an orientation and tour of the property.

Check-out time is 11 am and we would be glad to store your luggage at Guest Services should you wish to remain on property until 5 pm. Lunch is included on the day of departure with meal service starting at 11:30 am. Late check-out is based on availability; however, please note that the last complimentary shuttle back to the Bradley International Airport departs at 4:30 pm from the resort.

HOURS

HARVEST MOON RESTAURANT

Breakfast 6:30 – 10:00am

Lunch 11:30am – 2:00pm

Dinner 5:30 – 9:00pm

THE ROOST

6:00am – 2:00pm

(smoothies/grab n’ go snacks)

THE ROOST BAR & LOUNGE

2:00- 10:00pm

(drink service until 10:00pm)

DISCOVERY POOL CAFE (Open Seasonally)

11:00am – Dusk

(seasonal and subject to close due to inclement weather)

LIFE IN BALANCE SPA HOURS

9:00am – 9:00pm

MOONLIGHT PASS BOUTIQUE

9:00am – 6:00pm

BODY MINDFULNESS CENTER

Open 24/7

GRATUITIES & TIPPING

Miraval is a non-tipping resort property. We believe a “no tipping” policy is essential to a mindful guest experience. Once you arrive at Miraval, a friendly “thank you” or note on a guest comment card is the best tip you can give and the only one we allow.

CELL PHONE AND DIGITAL DEVICE POLICY – MIRAVAL MODE

Mindfulness is the core of the Miraval philosophy. In everything we do, we encourage our guests to live in the present moment, conscious of the unique intersection of mind, body and spirit. In order to foster a tranquil environment for all our guests, please understand and adhere to “Miraval Mode” during your visit with us.

Miraval Mode: Cell phones and all digital devices are PROHIBITED from being uses on property unless you are in a designated area on property or your guest room. Cell phones Miraval should be kept on silent at all times and that talking and texting is only permitted in the comfort of your guest room. We understand that you may want to use your cell phone camera to capture your Miraval experience throughout your stay, we welcome use of your camera in designated areas on property or activities. We encourage you to share on social media in the comfort of your guest room at the end of your day. Also, in consideration of those around you, please refrain from using digital devices to take notes in lectures/workshops. Complimentary notepads and pens are provided for your convenience.

I understand that I may be approached by a Miraval staff member to terminate cell phone usage in areas not designated for electronic devices. I will keep my mobile device on “silent” and be mindful of guests around me when using it in designated areas.