Our Commitment To Your

Wellbeing & Safety

Learn how we are elevating our cleaning & sanitation standards, enhancing safety measures, and taking care of you and our colleagues.

OUT OF STATE TRAVEL INFORMATION

Effective August 1, 2020, all visitors entering Massachusetts must follow new travel orders that will continue to keep COVID-19 transmission levels as low as possible.

Effective August 1st, all individuals entering Massachusetts who are 18 or older must complete and submit an online Travel Form (available here), and you MUST quarantine for 14 days unless you meet one of the following exemptions. 

Exemptions

  • Individuals traveling from a lower-risk State within the US. Current low risk states include: NY, NJ, CT, VT, NH, ME, RI and Hawaii. 
  • Individual can produce, on request, proof of negative test result for COVID-19 from a test administered on a sample taken not longer than 72 hours before your arrival in Massachusetts.

Click here to review new Travel Orders by the State of Massachusetts.

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HOW WE ARE TAKING CARE OF YOU

& OUR TEAM

Our top priority for welcoming guests and colleagues back to Miraval is doing it safely, with your wellbeing in mind.

Guided by mindful actions and our purpose of care, Miraval’s Commitment to Cleanliness elevates our existing rigorous safety and cleanliness protocols and includes:

  • GBAC STARTM cleanliness and training accreditation process through the Global Biorisk Advisory Council (GBAC) at all Miraval properties and Life in Balance Spas.
  • Trained Hygiene & Wellbeing Leader or team at all locations, responsible for their property adhering to new operational protocols and training.
  • Cross-functional panel of trusted medical and industry advisors—including experts from Cleveland Clinic—to help us fine-tune safety protocols and consider various aspects of the entire resort & spa experience.
  • Effective July 27, 2020, face coverings will be required in hotel indoor public areas at all Miraval properties and Life in Balance Spas.

We look forward to welcoming you back when you are ready to visit us – and get back to what we do best – creating a life in balance together.

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COVID 19 SPA POLICIES

* Staggered treatment times will be used to reduce congestion during peak hours
* The locker rooms, sauna, steam room, and whirlpool are closed
* Guests are required to wear a mask, with the exception of facials and when face down during a body service
* Guests are required to arrive in the spa with robes on
* Guests will be checked in and escorted to relaxation area to wait for therapist
* When service is complete, guest will be escorted out of spa

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CURRENT EXPERIENCES & ACTIVITY SCHEDULE

To prioritize the wellbeing of our colleagues & your safety, we have reduced the capacity of some experiences and activities.
Activities with limited availability can fill up quickly and last-minute itinerary changes cannot be guaranteed.
4-6 week advance reservations are strongly recommended.

Miraval Arizona
Miraval Austin
Miraval Berkshires

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CURRENT LIFE IN BALANCE SPA MENU

To prioritize the wellbeing of our colleagues & your safety, we are offering a limited menu of spa services and reducing the capacity of our treatment rooms. Spa appointments fill up quickly and last-minute spa availability cannot be guaranteed. Advance spa reservations are required. 4-6 week advance reservations are strongly recommended.

Miraval Arizona
Miraval Austin
Miraval Berkshires

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FLEXIBLE CANCELLATION POLICY

We are also offering flexible cancellation policies to give you peace of mind while you consider Miraval for future travel. 

For reservations made in 2020, we are extending a flexible cancellation policy and not forfeiting deposits should you need to cancel. For cancellations made more than 21 days prior to the scheduled arrival date, you will receive a full refund of your deposit. For cancellations made within 21 days prior to the scheduled arrival date, your deposit will be held for future use within the same calendar year. An advance deposit of 50% of your total stay package is required to guarantee your reservation.

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WHAT TO EXPECT DURING YOUR STAY

The Miraval experience has always been about choice, and meeting you where you are. We want you to have as much information available as possible as you make your Miraval reservation and craft your itinerary. Some things will look different, but the core experience will remain the same. To start, all wellness activities will require advance sign up to ensure physical distancing and proper sanitation between classes. Masks will be required in certain areas. Housekeeping will only be available upon request.

To learn more about what to expect during your stay, click here.

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OUR CLEANLINESS COMMITMENT

Miraval is working closely with Global Biorisk Advisory Council, and alongside Hyatt, has proudly announced the Global Care & Cleanliness Commitment, which focuses on the safety and wellbeing of colleagues and guests in a COVID-19 world and beyond. The commitment includes resort-level health and sanitization accreditation and hygiene specialists, as well as a working group of trusted medical and industry advisors. Visit Global Care & Cleanliness Commitment to learn more about the steps Miraval is taking to further enhance our existing rigorous protocols.

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CONTACT US

Our Experience Planning team is available to help guide you and answer questions regarding your future Miraval stay.

800.232.3969

HOURS OF AVAILABILITY
Monday – Friday: 6:00am – 7:00pm PST.
Saturday & Sunday: 6:00am – 5:00pm PST.

We can’t wait to welcome our guests and colleagues back soon and get back to what we do best – creating balance together.

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COVID-19 Message from Hyatt 

OUR COMMITMENT TO YOUR WELLBEING

DURING YOUR MIRAVAL STAY

Click here for a detailed look on what to expect during your upcoming Miraval journey.

Learn More

Frequently Asked Questions

We are all figuring out a new normal and that means questions. Here are a few answers that will help.

FAQs