SAFETY & SANITATION PROTOCOLS
Miraval has been establishing new safety measures and protocols in collaboration with leading health and sanitation experts. Every decision, new process, and procedure has been made with the safety of our guests and colleagues top of mind.
The Miraval experience has always been about choice, and meeting you where you are. We want you to have as much information available as possible as you make your Miraval reservation and craft your itinerary. Some things will look different, but the core experience will remain the same. To start, all wellness activities will require advance sign up to ensure physical distancing and proper sanitation between classes.
Masks will be required in certain areas. Housekeeping will only be available upon request.
To learn more about what to expect during you stay, click here.
Miraval welcomes guests who are 18 years of age or older.
ARRIVAL & DEPARTURE
Check-in time is 3 pm but guests may arrive on property as early as 11 am. Lunch is included and opens at 11:30 am. Upon check in, you will be given an orientation and tour of the property.
Check-out time is 11 am and we would be glad to store your luggage at Guest Services should you wish to remain on property until 2 pm. Lunch is included on the day of departure with meal service starting at 11:30 am. Late check-out is based on availability; however, please note that the last complimentary shuttle back to the Bradley International Airport departs at 4:30 pm from the resort.
COMPLIMENTARY AIRPORT SHUTTLE
Miraval provides complimentary airport shuttle service to/from Bradley International Airport in Hartford, CT. Please email firstname.lastname@example.org or call 413.881.1234 x 6505 to share your airline carrier, flight number along with arrival and departure times. You must provide your air travel information at least 48 hours prior to arrival in order to utilize the complimentary airport shuttle van.
Upon arrival at the Bradley International Airport, proceed to the baggage claim area and a Miraval driver will be waiting at the bottom of the escalator with a sign showing your name. If you do not see a Miraval driver, please call the resort operator at 413.637.1364.
The last complimentary shuttle departs the resort at 6:30 pm. Travel time to the airport is approximately 50 minutes so you will be scheduled to depart Miraval two hours before your flight time (for example: if your flight departs Bradley International Airport at 3:10pm, you will leave Miraval on the 1pm shuttle). The afternoon prior to your departure date you will receive a detailed voice mail in your guest room with your departure and luggage pickup time.
If the complimentary shuttle does not meet your needs, private car transportation may be arranged for an additional fee.
If your package includes resort credits, you may apply them toward any fee-based experience during your Miraval visit. Resort credits can be used for spa services, private sessions and classes and activities that have fees. These credits cannot be transferred between guests or toward future visits, toward purchases in the restaurant/bar, Boutique, Spa Retail, online store, or toward tuition fees for Miraval immersions.
Book your fee-based experience prior to arrival by calling 413.637.1364 or during your stay with Guest Services.
SCHEDULING ACTIVITIES, PRIVATE SESSIONS & SPA SERVICES
For maximum availability, we recommend that you schedule your activities, private sessions and spa services at least 4-6 weeks in advance of your stay. Our Miraval Advisors are available to answer all of your questions at Monday through Friday from 6am to 7pm and Saturday and Sunday from 8am to 5pm. Note: These hours are based on Arizona time. You may also email your questions to email@example.com.
DEPOSIT & CANCELLATION POLICY
An advance deposit of 50% of your total stay package is required to guarantee your reservation.
We are extending a flexible cancellation policy and not forfeiting deposits up to 8 days prior to arrival. Cancellations made 7 days or less before arrival will forfeit deposits.
Please be aware that Miraval requires 4 hours notice to change or cancel any fee-based activities, private sessions, spa services and complimentary classes that require advance sign-up due to limited space, to avoid a fee being charged to your account. We utilize cancellation policies to ensure that all guests who would like to participate in specific activities are able to do so. State tax fees are applied to all fee-based activities.
Cancellations under 4 hours to fee-based activities, private sessions and spa services will be considered a no show and the entire session or service will be charged to your account.
Cancellations under 4 hours or no shows to complimentary classes with limited space will be charged a fee of $35.
The specialty activities below require 24 hour notice.
- Just Cook for Me
- Chef’s Table
- Miraval Off-Property Hikes
CELL PHONE AND ELECTRONIC MEDIA POLICY – MIRAVAL MODE
Mindfulness is the core of the Miraval philosophy. In everything we do, we encourage our guests to live in the present moment, conscious of the unique intersection of mind, body and spirit. In order to foster a tranquil environment for all our guests, please understand and adhere to “Miraval Mode” during your visit with us.
Miraval Mode: Cell phones at Miraval should be kept on silent at all times and that talking and texting is only permitted in the comfort of your guest room, private patio, the Fountain Courtyard (located just outside guest services) and the parking lot outside of Raindance Pass Boutique. We understand that you may want to use your cell phone camera to capture your Miraval experience throughout your stay – please do! We encourage you to share on social media in the comfort of your guest room in between activities or at the end of your day. Also, in consideration of those around you, please refrain from using electronic devices to take notes in lectures/workshops. Complimentary notepads and pens are provided for your convenience.
I understand that I may be approached by a Miraval staff member to terminate cell phone usage in areas not designated for electronic devices. I will keep my mobile device on “silent” and be mindful of guests around me when using it in designated areas.
GRATUITIES & TIPPING
Miraval is a non-tipping resort property. We believe a “no tipping” policy is essential to a mindful guest experience. Once you arrive at Miraval, a friendly “thank you” or note on a guest comment card is the best tip you can give and the only one we allow.
Spa: 9 am to 9 pm
Spa Retail Boutique: 9 am to 9 pm
Boutique: 9 am to 6 pm
Roost Grab & Go: 6 am to 2 pm
Roost Bar & Lounge: 2 pm to 10 pm
Great Hall Restaurant: Breakfast: 6:30 to 10 am • Lunch: 11:30 am to 2:00 pm • Dinner: 5:30 to 9:00 pm. Signup daily at the hostess stand during breakfast/lunch
Poolside Bar: 11 am – 6 pm. Open seasonally as weather permits
Wash and fold service is available daily from 8 am to 5 pm with same day service provided for an additional fee. Laundry bags and slips are located in your guest room closet.
As much as we love pets at Miraval, there is a no pets policy on our property. We can refer you to a great local pet boarding home for the duration of your stay.
Service animals* are the only pets allowed on property and must be under control and on a leash at all times when outside your guest room. Guests who require service animals must inform a Miraval Advisor that they are bringing a service animal prior to arrival.
*Under the ADA, a service animal is defined as a dog that has been individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the person’s disability. Guests may be asked what work or tasks the animal has been trained to perform. Emotional support, therapy, comfort, or companion animals are not considered service animals under the ADA.
Miraval is a smoke-free environment and we ask that you refrain from smoking in your guest room and all public areas. A fee of $375 will be assessed to remove smoke odor found in guest rooms. Villa rentals may be more. As the safety and efficacy of e-cigarettes have not been fully studied, this policy applies to e-cigarettes as well.
GUESTS PER ROOM
Miraval rooms and suites can accommodate two guests maximum per room.
TAXES & RESORT FEES
Package rates are exclusive of a 23% resort charge and applicable taxes of approximately 15%. All paid for classes, workshops, and programs will be taxed at 6%. Retail purchases, a la carte food and beverage purchases and other services scheduled in addition to what is included in your package are subject to applicable taxes.